Disability Deep Dive: Best Practices for Determining What is Reasonable for Accommodation and Modification Requests

Complaints alleging discrimination based upon disability account for more than half of all reported fair housing complaints. The majority of complaints are due to ignorance of the law, resentment or people thinking they know better than HUD and DOJ. While anyone can request an accommodation or modification based upon a disability, it is up to a multifamily professional to determine if the request is reasonable.

What exactly is “reasonable” – what criteria should we use when evaluating requests? What is a “reasonable alternative?” What are we allowed to ask – and ask for – when determining if a request is reasonable? What do HUD, DOJ and the courts say about our responsibilities and how to meet them? Can we still be sued or be the subject of a complaint even if we do everything correctly? Get the answers to these questions and more in the fast-paced presentation!

Webinar Objectives

• Review overall fair housing protections afforded to people with a disability.
• Review the definitions and practical application of the elements of fair housing compliance for persons with a disability.
• Learn the best practices regarding intake, analysis and disposition of requests for accommodations and modifications.
• Clarify the application of the “reasonable” standard for analyzing requests.
• Learn what questions you may and may not ask and when to require documentation.
• Review the elements of the “Interactive Process.”

Webinar Highlights

• Protections for disabled persons
• Workflow for intake, analysis, and disposition of requests
• Accommodations and modifications
• What is reasonable?
• What is a reasonable alternative?
• Appropriate questions
• When can verification be required?
• Response time in the post-COVID world
• What is an Interactive Process and when is it used?
• Summary of best practices

Who Should Attend

All on-site and multi-site personnel including Regional/Area Managers, Community Managers, Maintenance Managers, Service Professionals, Training and HR Professionals.