Wear & Tear Vs. Tenant Damage: Steps To Be Taken By Property Owners & Managers Before, During, and After Tenancy

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When a tenant moves out of your property, there’s a good chance that they won’t leave it the way they found it. If there’s obvious damage, like holes in the walls, you’ll be able to deduct the cost of the repairs from their security deposit. However, landlords cannot retain any portion of the security deposit to cover repairs or maintenance for normal wear and tear or depreciation of the property.

Normal wear and tear can be difficult to define; in general, it refers to the inevitable decline of a property’s overall condition due to time and usage. All rental properties will experience some deterioration over time, even with the most diligent tenants. It’s normal and to be expected.

Normal wear and tear should never be deducted from the security deposit, but the property should be refurbished before the next tenant moves in. To cover these costs, make sure you’re planning ahead by budgeting for any minor repairs, maintenance, or cleaning that might be needed for each of your properties.

Unlike normal wear and tear, tenant damage is caused by neglect, abuse, misuse, or accidents. Intentional alterations made without your approval would also fall under tenant damage, as would any damage caused by a tenant’s guests.

Must Attend For
  • Property Managers
  • Property owners
  • Builders
  • Developers
  • Realtors
  • Housing Authorities

• What’s Considered Tenant Damage?

• Normal Wear and Tear: Flooring

• Normal Wear and Tear: Paint & Walls

• Normal Wear and Tear: Appliances

• Normal Wear and Tear: Plumbing & Fixtures

• Handling the Security Deposit

• Discussing Property Damage with Your Tenant

• Steps to Take Before, During, and After Tenancy

• What Happens if There’s a Security Deposit Dispute?

• Taking Steps to Protect Your Property

  • Understanding the Difference Between Normal Wear & Tear and Tenant Damage
  • Identifying Common Types of Normal Wear & Tear
  • Evaluating Damage to Flooring, Paint, Walls, Appliances, Plumbing & Fixtures
  • Understanding What Can and Cannot Be Deducted From a Security Deposit
  • Documenting Property Condition Before, During, and After Tenancy
  • Communicating With Tenants About Property Damage
  • Handling Security Deposit Disputes and Tenant Claims
  • Taking Preventive Steps to Protect Your Rental Property
  • Establishing Consistent Property Inspection and Damage Assessment Practices

By the end of this webinar, participants will be able to:

  • Clearly distinguish normal wear and tear from tenant-caused damage.
  • Identify common examples of deterioration that occur through normal use and aging.
  • Recognize damage caused by negligence, abuse, misuse, accidents, or unauthorized alterations.
  • Determine when property repairs may or may not be appropriately associated with a tenant’s security deposit.
  • Apply practical approaches for documenting property condition and assessing damage.
  • Communicate effectively with tenants when discussing property damage and repair responsibilities.
  • Better understand how to handle security deposit disputes related to property condition.
  • Develop practical strategies to reduce property damage and protect rental property investments.
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Presenter

Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training. Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies. He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public.

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