Communication and documentation have always been important elements of a fair housing compliance program. With the ever-increasing diversity of our client base, the recruitment of non-housing professionals to fill on-site positions and the increased propensity to turn to the courts to resolve issues previously managed through conversation and compromise, the need to focus on these two areas is more important than ever.
This session will explore how to update our policies and procedures for communication and documentation to meet the demands of today’s work environment. We’ll focus on the fine line between disagreement, disrespect and discrimination and review techniques to minimize communication confusion.
The Fair Housing Act, as well as state and local laws, has specific requirements for our interactions with residents and prospects as well as documentation and we’ll review these requirements with suggestions on how to minimize the possibility of being named in a fair housing complaint or lawsuit.
Doug Chasick, That Fair Housing Guy™, is the former President of the Fair Housing Institute, Inc. With more than 49 years of investment real estate experience, he began as the Resident Manager of a 524-unit apartment property and has been the President or CEO of five real estate companies, responsible for portfolios of over 28,000 apartments, and more than 8 million square feet of commercial, retail and industrial properties.