The Power of Resolving Conflict for Property Management Professionals; Keep Peace, Your Cool and Your Residents/ Customers

Spin to Win A Discount

Turn Property Conflicts into Constructive Solutions—Keep Your Cool, Protect Relationships, and Build Stronger Resident & Customer Trust.

What to do When a Resident is in Your Face!

60% of customers stop doing business with any given business because of the way they are spoken to or treated by a staff member. People are stressed for many reasons; concern for their future, unable to pay their bills, worried about their and other’s health and what our world will look like in the future.

Join this session by expert speaker Anne Sadovsky, where she will discuss how to stay calm when residents are upset and blaming. She will also explain how to use words that work to create a peaceful environment and keep satisfied residents. You will develop skills in resolving conflict, keep you customers, live a more peaceful life and maintain a kind and gentle workplace.

Webinar Objectives

Today people have a short fuse, get angry, take their personal problems out on your team members. We forget that the customer is OUR paycheck. This webinar will help you learn How to calm hostile people.

Webinar Agenda

Why is conflict resolution so important?
why can’t we get along?
The Likeability Factor
Understand People at Their Worst
Getting from conflict to resolution
How we are evaluated by our residents and team members
You will become more likable and a peacemaker, not only to others but to yourself.
Loss of productivity, emotional unrest, loss of relationships
You will learn usable techniques and how to calm people during these trying times.
Improve your communication/people skills and keep the peace.
It is also a matter of your safety.

Webinar Highlights

Have an attitude of the resolution, want to be at peace and productive
Take personal responsibility and don’t take things personally
Let go of the past
Focus on the solution
The only person you can change is you
Dealing with different personalities

Who Should Attend

Owner/Operators
Management Company Executives
Regional Supervisors
On-site Property Managers and Assistants
Leasing Team
Maintenance Techs

Have an attitude of the resolution, want to be at peace and productive
Take personal responsibility and don’t take things personally
Let go of the past
Focus on the solution
The only person you can change is you
Dealing with different personalities

Why is conflict resolution so important?
why can’t we get along?
The Likeability Factor
Understand People at Their Worst
Getting from conflict to resolution
How we are evaluated by our residents and team members
You will become more likable and a peacemaker, not only to others but to yourself.
Loss of productivity, emotional unrest, loss of relationships
You will learn usable techniques and how to calm people during these trying times.
Improve your communication/people skills and keep the peace.
It is also a matter of your safety.

Select Your Package

Webinar Recording
Transcript
DVD
Flash Drive
Webinar Recording + Transcript
DVD + Transcript
Flash Drive + Transcript
Webinar Recording + DVD + Transcript
Monthly Subscription

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Presenter

Anne Sadovsky

NAAEI, CAM, CAPS

Anne Sadovsky has been in the apartment industry five decades and is a former V P of Marketing and Education for Lincoln Property Company. Her credentials include NAAEI Advanced Facilitator, CAM, and CAPS. She is a contributing writer for many publications, had earned a Texas Real Estate license and certified Speaking credentials from the National Speakers Association.